1. Countertop Company will deliver products as quickly as possible, generally approx 10-15 business days from templating or final confirmation. However, customer will not be compensated for delays to delivery beyond Countertop Company' control. 2. Countertop Company will replace any product at its own expense as quickly as possible in the event of an installation defect or mis-measurement. While Countertop Company will correct any issues as quickly as reasonably possible, Countertop Company will not compensate customers for delays or inconvenience. 3. Countertop Company will perform all work in accordance with industry standards, as outlined by the Marble Institute of America (MIA). See www.marble-institute.com for more information. 4. Quartz is a manufactured product and is subject to variations in shade and pattern due to the manufacturing process. Countertop Company will take all reasonable steps to ensure that finished product matches samples as closely as possible, but variations in shade and patterning in manufactured stone are not considered a defect. 5. Granite is natural stone, and its characteristics vary even within the same slab of material. Fissures, veins, pits, flaking, and more can occur, and are part of that natural material. Alegra Services will ensure that installed granite is prepared and installed in accordance with industry standards. Future service calls for chips or otherwise are not covered under warranty and may be subject to charges. 6. Quartz products carry a manufacturer's warranty, which typically covers defects in material. This warranty varies depending on the manufacturer, but typically covers material only. 7. Countertop Company warranties its work for a period of one (1) year from date of installation. This warranty covers defects in work performed, and does not cover chips, stains, or other issues caused by misuse or other damage. 8. Countertop Company may supply and/or mount sinks and other plumbing fixtures. All fixtures must be inspected and installed/connected by a certified plumber: Countertop Company assumes no liability for defects or losses relating to or arising from plumbing fixtures or their installation/connection. 9. 60% deposit due at time of template, with remaining 40% due at time of installation. 10. 2% interest, calculated on outstanding balance, will be applied to overdue invoices.